Frequently Asked Questions
What is the turnaround time on orders?
Most orders ship within 2 business days excluding weekends and holidays. Large volume orders and embossing seals may take an extra day. Special order items such as Custom Band Stamps may take an extra 2 business days.CA & OR Notary Stamp orders ship after we receive your original "Certificate of Authorization to Obtain or Manufacture a Seal".
How long will it take for my order to arrive?
All orders ship from Wisconsin via the shipping method you choose at checkout. Our default shipping method is First Class Mail. If you need your order fast, please choose an expedited shipping method. Standard Shipping (First Class Mail) orders should arrive 2-5 business days after we ship. Ground orders should arrive 2-4 business days after we ship.
What are the requirements for artwork on custom stamps?
Custom artwork images must be in black & white only! Any artwork that is in color or includes shading or grayscales cannot be reproduced into a stamp. JPG and GIF files can be uploaded directly to the site during customization of your stamp. Other file formats that are acceptable include: CDR, AI, EPS, TIF, PSD, and PDF, however, to utilize one of these formats you must email your artwork to firstname.lastname@example.org. All custom images must be at least 300 dpi in resolution to reproduce into a stamp. Note: Your order may be delayed if your artwork does not meet specifications. If this is the case, we will contact you via phone or e-mail.
Do you handle special requests?
Call 1-888-628-5455 to discuss any special requests you may have. We will expedite your order through the production process, and ship it the next business day it is ordered. We can ship via UPS next day air, so you can have your order in two business days. When shipping next day air, you pay the actual UPS next day air charges. Industrial Xstampers (F series) take 4 to 5 additional days to process.
Do you offer free shipping?
Orders over $30 can ship via USPS Regular Mail for free. Or for an additional charge, you can choose to ship via UPS Ground, 3 Day, 2nd Day, or Next Day Air.
Is StampXpress the same as Stamp Express?
The name of our company, and our website, is StampXpress. It is NOT Stamp Express. Our website is www.stampxpress.com. If you go to www.stampexpress.com, you will get a website for a rubber stamp company in Canada. The company Stamp Express is called Dial Rubber Stamp Express Inc. It appears to offer Trodat products. We are located in central California, and are not affiliated with this Stamp Express company in any way. There is also an art stamp website at www.stampexpressstore.com. This website offers Art stamps, scrapbooking supplies, brass stencils, and a variety of other products. They are located in Lemoyne, PA. We are not affiliated with that Stamp Express Store site either. If you have any questions about StampXpress or these other Stamp Express websites, please let us know.
Does the website accept purchase orders?
Whether or not your company or organization uses purchase orders, this can be a good indication of a professional company. Many of the fly-by-night operations accept credit cards as their only form of payment. We accept purchase orders from companies and government agencies after a quick credit check has been performed. Email us at email@example.com if you would like to use purchase orders.
Is the rubber stamp I will be receiving re-inkable?
The rubber stamps sold on this website are fully re-inkable, and good for up to 50,000 impressions before re-inking is neccessary.
Is it possible to change the ink color of my rubber stamps?
Changing the ink color of your rubber stamp is not recommended as ink formulas for each color are different and do not mix well. Mixing colors results in blurry impressions as the ink holding pores of rubber ink stamps can get blocked when a different ink formula is used. True colors cannot be obtained by mixing different formulas e.g. a black ink formula mixed with red will not render a true red.
What is the best way to clean my rubber stamp?
Occasionally, lint and paper dust may adhere to the surface of your stamp. To clean, simply, take a piece of cellophane tape and press it across the rubber stamp with your finger. When you remove the tape, you will remove the residue as well. As you stamp, you will find the clarity of the impressions made by your rubber stamp as clear as the day it was bought.